Education
Launching New Ventures, 2009
Harvard Business School
Executive Education Program (invited faculty member)
Delivering Information Services, 2006
Harvard Business School
Executive Education Program (invited faculty member)
The Art and Craft of the Case Method, 2001
Harvard Business School
Professional Development Program for Educators
Doctor of Business Administration (MIS), 2000
Louisiana State University
Dissertation: Virtual Teams: An Investigation of the Determinants of
Team Effectiveness and the Contribution of Managerial Behavior Control
Dissertation Chair: Prof. Blake Ives
Master of Business Administration (IS Management), 1998
Louisiana State University
Laurea in Economia e Commercio, 1995
Universita' di Pavia, Italy
Thesis: Positive Accounting Theory and the Information Content of
Net Income Announcements: The Case of the Milan Stock Exchange.
Books
Piccoli G. Information Systems for Manager: Text and Cases, 2007, Wiley and Sons, Hoboken, NJ (USA) ISBN: 0470087039X.
Journal Publications
Brohman, M.K., Piccoli, G., Martin, P., Zulkernine, F., Parasuraman, A. and Watson, R. A Design Theory Approach to Building Strategic Net-based Customer Service Systems, Decision Sciences Journal (40:3), 2009, pp. .
Pitt, L.F., Watson, R.T., Berthon, P.R., Piccoli, G., and Engstrom, A. (2009) E-Commerce, Web 2.0 and Entrepreneurship: Opportunities in the U-Space, International Journal of Entrepreneurship Education, (forthcoming)
Piccoli, G., Brohman, M.K., Watson, R. and Parasuraman, A. Process completeness: strategies for Aligning service systems with customers' service needs, Business Horizons (forthcoming 2009).
Simmering, M., Posey, C. and Piccoli, G. An Empirical Study of Learning in a Self-Directed Online Course The Decision Sciences Journal of Innovative Education (7:1), 2009, pp. 99-121.
Piccoli, G. and Watson, R. Profit From Customer Data by Identifying Strategic Opportunities and Adopting the 'Born Digital' Approach, MIS Quarterly Executive, (7:3), 2008, pp. 113-122.
Piccoli, G. Making IT Matter in Hospitality: A Framework for Evaluating the Sustainability of IT-dependent Competitive Advantage Cornell Hospitality Quarterly (49:3), 2008, pp. 282-296.
Piccoli, G. A framework for evaluating the business value of customer data in hospitality, Journal Hospitality and Leisure Marketing (17:1/2), 2008, pp. 4-29.
Wagner, E. and Piccoli, G. A Call to Engagement: Moving beyond User Involvement in Order to Achieve Successful Information Systems Design, Communications of the ACM (52:12), 2007, pp. 51-55.
Lui, T., Piccoli, G. and Ives, B. Marketing Strategies in Virtual Worlds, The DATABASE for Advances in Information Systems (38:4), 2007, pp. 77-80.
Ives, B. and Piccoli, G. STA Travel Island: Marketing First Life Travel Services in Second Life, Communications of the AIS (Volume 20 Article 28), 2007, pp. 429-441.
Powell, A., Galvin, J. and Piccoli, G. Antecedents to Team Member Commitment from Near and Far: A Comparison between Collocated and Virtual Teams, Information Technology & People (19:4), 2006, pp. 299-322.
Piccoli, G. and Ives, B. IT-dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature, MIS Quarterly (29:4), 2005, pp. 747-776.
Watson, R.T., Piccoli, G., Brohman, M.K. and Parasuraman, A. Customer-Managed Interactions: A New Paradigm for Firm-Customer Relationships, MIS Quarterly Executive (4:3), 2005, pp. 319-327.
Short, J., Piccoli, G., Powell, A., and Ives, B. Investigating Multilevel Relationships in Virtual Teams: An application using Hierarchical Linear Modeling, Journal of Information Technology Theory and Application (7:3), 2005, pp. 1-26.
Piccoli, G. Outrigger Hotels and Resorts: A Case Study, Communications of the AIS (Vol.15 Article 5), 2005, pp. 102-118.
Piccoli, G., Anglada, L. and Watson, R. Using Information Technology to Improve Customer Service: Evaluating the Impact of Strategic Opportunities, Journal of Quality Assurance in Hospitality and Tourism (5:1/2), 2005, pp. 3-26.
Watson, R.T., Piccoli, G., Brohman, M.K. and Parasuraman, A. I Am My Own Database Harvard Business Review (81/11), 2004, pp. 18-19.
Piccoli, G., Powell, A. and Ives, B. Virtual Teams: Team Control Structure, Internal Processes and Team Effectiveness Information Technology and People (17:4), 2004, pp. 359-379.
Piccoli, G., Brohman, M.K., Watson, R. and Parasuraman, A. Net-Based Customer Service Systems: Evolution and Revolution in Website Functionalities, Decision Sciences Journal (35:3), 2004, pp. 423-455.
Powell, A., Piccoli, G. and Ives, B. Virtual Teams: A Review of Current Literature and Future Research Directions, The DATABASE for Advances in Information Systems (35:1), 2004, pp. 6-36.
Piccoli, G., Bass, B. and Ives, B. Custom Made Apparel at Lands' End, MIS Quarterly Executive, (2:2), 2003, pp. 74-85.
O'Connor, P. and Piccoli, G. Marketing Hotels Using Global Distribution Systems Revisited, Cornell Hotel and Restaurant Administration Quarterly (44:5/6), 2003, pp. 105-114.
Piccoli, G. and Ives, B. Trust and the Unintended Effects of Behavior Control in Virtual Teams, MIS Quarterly, (27:3), 2003, pp. 365-395.
Piccoli, G., O'Connor, P., Capaccioli, C. and Alvarez, R. Customer Relationship Management – A Driver for change in the Structure of the US Lodging Industry, Cornell Hotel and Restaurant Administration Quarterly (44:4), 2003, pp. 61-73.
Brohman, M.K., Watson, R., Piccoli, G. and Parasuraman, A, Data Completeness: A Key to Effective Net-Based Customer Service Systems, Communications of the ACM, (46:6), 2003, pp. 47-51.
Piccoli, G. and Wagner, E. The Value of Academic Research to the Hospitality Professional: A General Discussion and the Case of Information Systems Research Cornell Hotel and Restaurant Administration Quarterly (44:2), 2003, pp. 29-38.
Ives, B. and Piccoli, G. Custom Made Apparel and Individualized Service at Lands' End, Communications of the AIS (Vol.11 Article 3), 2003, pp. 79-93.
Piccoli, G. and Reynolds, D. Dartcor Management Services, Communications of the AIS (Vol.9 Article 17), 2002, pp. 298-314.
Ives, B. and Piccoli, G. Rice Epicurian Shopping: Decadence or Destiny, Communications of the AIS (Vol.9 Article 18), 2002, pp. 314-329.
Cheng, C. and Piccoli, G. Web-Based Training in the Hospitality Industry: A Conceptual Definition, Taxonomy and Preliminary Investigation, International Journal of Hospitality Information Technology (2:2), 2002, pp. 19-33.
Piccoli, G., Ahmad, R. and Ives, B. Web-Based Virtual Learning Environments: A Research Framework and a Preliminary Assessment of Effectiveness in Basic IT Skills Training, MIS Quarterly (25:4), 2001, pp. 401-426.
Piccoli, G. Web-site Marketing for the Tourism Industry: Another View, Cornell Hotel and Restaurant Administration Quarterly (42:6), 2001, pp. 63-65.
Ives, B., Loiacono, E.T. and Piccoli, G. DSL Provisioning: Redefining 'Customer Service', Communications of the AIS (Vol.7 Article 21), 2001.
Piccoli, G. Spalding, B.R. and Ives, B. The Customer Service Life Cycle: A Framework for Internet Use in Support of Customer Service, Cornell Hotel and Restaurant Administration Quarterly (42:3), 2001, pp. 38-45.
Piccoli, G., Ahmad, R. and Ives, B. Knowledge Management in Academia: A Proposed Framework, Information Technology and Management (1:4), 2000, pp. 229-245.
BOOK CHAPTERS
Lui, T. and Piccoli G. Toward a Theory of IT-enabled Customer Service Systems In Dwivedi, Y., Lal, B., Williams, M.D., Schneberger, S. and Wade, M. (eds.) Handbook of Research on Contemporary Theoretical Models in Information Systems, IGI Global, Hershey PA (USA) 2009.
Piccoli, G. and Ives, B. IT-dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature, In Galliers R. and Leidner D.E. (eds.) Strategic Information Management: Challenges and Strategies in Managing Information Systems, Routledge, 2009. ISBN: 978-0-415-99647-1 Reprinted from: Piccoli, G. and Ives, B. IT-dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature, MIS Quarterly (29:4), 2005, pp. 747-776.
Lui, T. and Piccoli G. Degrees of Agility: Implications for Information Systems Design and Firm Strategy In Desouza K. (ed.) Agile Information Systems, Elsevier Butterworth-Heinemann, 2007.
Piccoli, G. and Susskind, A. Customer Relationship Management In A. Pizam (Ed.) International Encyclopedia of Hospitality Management, Elsevier Butterworth-Heinemann, February, 2005.
Piccoli, G., Feeny, D. and Ives, B. Creating and Sustaining IT-Enabled Competitive Advantage, in Luftman, J. (ed.) Competing in the Information Age: Align in the Sand, Oxford University Press, July 2003.
O’Connor, P. and Piccoli, G. The Impact of Technology, in Brotherton, B. (ed.) The International Hospitality Industry: Structure, Characteristics and Issues, Butterworth Heinemann, 2002.
Dickey, M., Piccoli, G. and Ives, B. Electronic Commerce: Markets and Users, in Shaw, M.J, Blanning, R. Strader, T.J. and Whinston, A.B. (eds.) Handbook on Electric Commerce, Springer-Verlag, October 1999.
REFEREED CONFERENCE PROCEEDINGS AND PRESENTATIONS
Brohman, M.K, P. Martin, and G. Piccoli, Customer Driven Service Discovery: A NCSS Design Artifact, Administrative Sciences Association of Canada (ASAC), Niagara Falls, Canada, June 2009.
Piccoli, G. and Lui, T., The Competitive Impact of Information Technology: The Differential Effect of Customer Service Systems on Organizational Performance, 10o Workshop Annuale di Organizzazione Aziendale, Cagliari, Italy, April 2009.
Piccoli, G. and Watson, R., Profiting from customer data: A proposed research Agenda, Proceedings of the 2007 Mediterranean Conference on Information Systems, Venezia, Italy, October 2007.
Brohman, M.K., Piccoli, G., Watson, R. and Parasuraman, A, NCSS Process Completeness: Construct development and preliminary validation, Proceedings of the Thirty-Eighth Hawaii International Conference on System Sciences, Hawaii, HI, January 2005.
Ives, B., Piccoli, G. and Bass, B. Custom Made Apparel at Lands’ End, SIM Workshop, Seattle, WA, December 2003.
Piccoli, G., Watson, R., Brohman, M.K. and Parasuraman, A. Customer-Managed Interactions: The Role of Personal Information in Relationship Management, Fifth AIDEA Giovani International Conference on Information, Markets and Firms, Milan, Italy, July 2003.
Powell, A. and Piccoli, G. Virtual Teams: Team control structure, internal processes and team effectiveness The Missouri/Illinois MIS Research Conference, St. Louis, MO, November 2002.
Watson, R., M.K. Brohman, G. Piccoli, and A. Parasuraman, Customer Service and Network Completeness, Proceedings of the Electronic Commerce Bled Conference, June 2002.
Piccoli, G., Short, J. and Ives, B. Investigating multilevel relationships in virtual teams, PRO-VE’02 3rd IFIP Working Conference on Infrastructures for Virtual Enterprises, Sesimbra, Portugal, May 2002.
Brohman, M. K., A. Parasuraman, G. Piccoli, and R.T. Watson. Network-based customer service systems: a half-time report from the field, SIM Workshop, New Orleans, LA, December 2001.
Powell, A. and Piccoli, G. Out of Sight, Out of Mind, Out of Commitment? The Missouri/Illinois MIS Research Conference, St. Louis, MO, September 2001.
Brohman, K., Parasuraman, A., Watson, R.T. and Piccoli, G. Internet-Based Customer Service Systems: What Are They and When Are They Successful? Academy of Marketing Science Conference, San Diego, CA, May 2001
Simmering, M.J. and Piccoli, G. Motivation to learn in an online course: What predicts training effectiveness? Symposium 'HR.COM: Human Resource Management Strategies for the Dot-Com World’ Society for Industrial Organizational Psychology Conference, San Diego, CA, April 2001
Piccoli, G. and Ives, B. Virtual Teams: Managerial Behavior Control's Impact on Team Effectiveness, Proceedings of the Twenty-first Annual International Conference on Information Systems, Brisbane, Australia, December 2000.
Piccoli, G. and Ives, B. Assessing Managerial Impact in Virtual Teams: Possible Directions for Future Research, Proceedings of the Fifth Americas Conference on Information Systems, Milwaukee, WI, August 1999.
Ahmad, R., Piccoli, G. and Ives, B. Effectiveness of Virtual Learning Environments in Basic Skills Business Education: A Field Study in Progress, Proceedings of the Nineteenth Annual International Conference on Information Systems, Helsinki, Finland, December 1998.
Piccoli, G., Ahmad, R. and Ives, B. A Proposed Knowledge Management Cycle for University Organizations, Proceedings of the Fourth Americas Conference on Information Systems, Baltimore, MD, August, 1998.
Ahmad, R. and Piccoli, G. Virtual Learning Environments: An Information Technology Basic Skills Course on the Web, Proceedings of the Fourth Americas Conference on Information Systems, Baltimore, MD, August, 1998.
INVITED PANEL DISCUSSIONS AND PRESENTATIONS
Strategizing IT and innovation in globalization, CIO Summit, International Conference on Information Systems, Paris, France, December 2008.
Consumer Power and the Internet, Centro per l'Economia e le Tecnologie dell'Informazione e della Comunicazione (CETIC), Universita’ Cattaneo (LIUC), Castellanza , Italy, May 2005.
Customer Managed Interactions, Temple University, Philadelphia, PA, April 2005.
Adding Value through Information Technology, European School of Advanced Studies in Methods for Management of Complex Systems, Universita’ di Pavia, Pavia, Italy, 2005.
Information Systems Management, IULM, Milano, Italy, 2005.
Creating Value through an Integrated Brand Experience, 13th Annual Frontiers in Services Conference, Miami, FL, October 2004.
Making IT Matter in Hospitality, Center for Hospitality Research, Cornell University, Ithaca, NY, October 2004.
Meet the new CEO of your business: Your customer! Get ready for Customer-Managed Interactions, Watson, R.T., Piccoli, G., Brohman, M.K., and Parasuraman, A.; Partners: The Teradata User Group, Seattle, October 2004.
How to Make IT Matter, Information Systems Research Center, University of Houston, Houston, TX, September 2004.
Information Systems Management, Centro per l'Economia e le Tecnologie dell'Informazione e della Comunicazione (CETIC), Universita’ Cattaneo (LIUC), Castellanza , Italy, 2004.
Customer Relationship Management, International Center of Studies on the Tourist Economy, Universita’ Ca' Foscari, Venezia, Italy, 2004.
Technology, eCommerce and Competitive Advantage, Cornell University Hospitality Industry Strategy Conference, Washington, DC, March 2001.
Teaching Courses via the Web, Fourth Americas Conference on Information Systems, Baltimore, MD, August 1998.
REFEREED REPORTS
Piccoli, G. and Torchio, P. The Strategic Value of Information: A Manager’s Guide to Profiting from Information Systems, CHR Report, Cornell University, 2006
Wagner, E., Piccoli, G. and Louthen, S. Information Systems Design: A Systematic Way to Analyze IT in Your Business, CHR Report, Cornell University, 2005
Piccoli, G. Making IT Matter: A Managers Guide to Creating and Sustaining Competitive Advantage with Information Systems, CHR Report, Cornell University, 2004